I often wondered what it’s like inside a call center? I’m sure some of your friends are call center agents, it’s one of the popular careers in the Philippines since the boom of call center industry a few years ago. Fresh from graduation 6 years ago, I received a call from Etelecare and right then and there, the caller interviewed me and invited me to come to their office for another round of interview. Apparently, I passed the initial phone interview but I didn’t go to their office because I don’t want to work on a graveyard shift. I’m grumpy when I lack sleep, and I hate answering phone calls.

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